Scott Brown, CMT
Specializing in Soft Tissue Pain Relief
Frequently Asked Questions

1.) I am not seeing the appointment time that I would like. Is there any other way to book an appointment?

At this time, the best and most efficient way to book an appointment with me is online through my booking website. I am a sole proprietor. My booking "assistant" is my website where you can book appointments 24 hours a day, 7 days a week. My entire availability is listed online. I am in the office most days of the week, and I do not take walk-in appointments due to the fact that I am booked and I don’t employ a receptionist. All current appointment availability is listed online. You may have to look a few weeks in advance if you have a specific appointment day and time that you would like to book. 

If you would like to add yourself to the Stand By List for a chance to get in for a same day cancellation appointment Click on the following link --->Stand By List Procedure

If you have any difficulty booking an appointment online due to a disability, please read through this entire FAQ page then see FAQ #9 below for details on how best to contact me for help booking an appointment.

 

2.) I have a gift certificate, voucher, or package that I purchased online or was given to me. How do I book an online appointment?

CLICK the orange BOOK NOW button at the top of this page, then select the service, available date and available time that you would like and select "Pay in Person" to compete the booking. 

Gift certificates that have been purchased online prior to May 2018 are discounted, and are not the full rate for a session, so cannot be used to prepay for sessions online. Bring your gift certificate with you to your appointment, and your discount will be applied at the time of service.

Gift certificates purchased AFTER May 2018 can be used to prepay for sessions online. 

Packages that have been purchased in person or online also need to select "Pay In Person" to complete the process of booking an appointment. Your package credit will be used to pay for your appointment at the time of service.

Use the above processes to book an appointment with vouchers purchased online from groupon or living social.

If you have any difficulty booking an appointment online, please read FAQ #9 below for details on how best to contact me for help booking an appointment.

 

3.) How do I know if I have booked an appointment correctly?

You will receive a confirmation email if you have completed the booking process correctly. If you have NOT received a confirmation email, you DO NOT have an appointment. When signing up for your appointment, please, use an email address that you frequently check and use. Make sure that you check your spam folder if you feel like you have completed the booking process correctly and have not received a confirmation email. If you feel as though you have booked an appointment correctly, but still haven't received a confirmation email, you can email me with your concern, and I can verify if your appointment has actually been booked.

Confirmation emails are always sent out 24 hours prior to your appointment, and if you added your mobile number when booking your appointment, text reminders are sent out 3 hours prior to your booked session. If you did not receive a confirmation email 24 hours prior to your appointment or a text reminder 3 hours before your session, unfortunately, you do not have an appointment booked. Please, do not show up to the office and bang on the door repeatedly. Text, email, or call and we will figure out what happened. 

 

4.) Where is your office located?

The office is located at 7580 Fay Ave Suite 100A, La Jolla, CA 92037. However, when I am in the office, I am performing bodywork and I am not available to answer questions or book appointments. My bodywork practice is by appointment only, and I do not take walk-in appointments. Detailed instructions for getting to the office are located in your confirmation email and appointment reminder email. Please print out your confirmation email or use a smart phone to access your confirmation email on the day of your appointment so you can arrive to your appointment on time.

 

5.) Can I cancel or reschedule my appointment online?

Absolutely, you can cancel and reschedule appointments online! Login to your account with the email address that you used to book the appointment, and you should be able to find your appointment that you would like to cancel or reschedule. However, canceling or rescheduling must be done more than 24 hours before your appointment.

If you are trying to cancel or reschedule online after you have received your 24 hour reminder email, the system will not let you cancel or reschedule your appointment as you have entered the 24 hour non-cancellation period. If you need to cancel your appointment within the 24 hour cancelation period, you need to contact me immediately, and you may lose your voucher, gift certificate value, or be required to prepay for your next appointment if you abuse this system.

I understand life happens. If you are sick, hospitalized, or experiencing a family emergency, you will not be penalized for a last minute cancellation. Please be honest and respectful of my time, and we will have a great working relationship.

 

6.) Where do I park the day of my appointment?

Parking is located all along Fay avenue. On beautiful days and during tourist season, parking can be a challenge. However, Fay avenue has ample parking and parking spots frequently become available due to heavy use of businesses along Fay avenue. Plan ahead and prepare accordingly on the day of your appointment to give yourself time to find a parking spot. We all live in San Diego. Parking is an issue in most of San Diego, so prepare for traffic and parking challenges. There are several handicapped parking spots directly in front of the building  and along Fay Avenue if you need handicap accessible parking.

 

7.) My voucher is expiring soon. It doesn't look like you have any availability before it expires. What should I do?

I honor expired vouchers. Book the next available appointment online of your choice, select "Pay in Person" to complete your booking, and bring your expired voucher with you at the time of service.

 

8.) How can I buy a package?

There are multiple ways to purchase a package.

Go to the Massage Packages page of this website, and you can purchase the massage package that you would like by clicking on the desired link. Once you have clicked on the desired link for the massage package that you would like to purchase, you will be routed to a SQUARE checkout page where you can complete your purchase with a credit card (Visa, MC, Discovery and AMEX), Apple Pay, or Google Pay. Once you have completed the order, I immediately receive a notification, and I credit your account for the package that you purchased.

To get started, go to the Massage Pages link HERE ---> Massage Packages 

You can also purchase a package with Venmo. Contact me for my venmo ID, or I can share my venmo ID with you at your next appointment.

You can also purchase a package in person, after your appointment, with a credit card (Visa, MC, Discovery, AMEX), with a personal check, or cash.

If you have any other questions or need help purchasing a package, See FAQ #9 below for how to contact me.

 

9.) I still cant figure it out. What do I do now?

If you cant figure out how to book your appointment after reading through all the above FAQ or you are physically disabled and cannot physically book an online appointment, you can contact me via text, email, and by voicemail. I answer ALL inquiries in this order. TEXT, then EMAIL, then VOICEMAIL.

Text and email inquiries are often answered within 24 hours. Voicemail inquiries are answered within 48 hours. 

You can text my business line at (858) 876-8221

My email address is scottbrowncmt@gmail.com

I look forward to serving your massage needs soon!

© Copyright 2019 Scott Brown, CMT. All rights reserved.